Changed your mind? Ask.

Last updated 4 October 2026.

Paid plans aren't open yet, so nobody has been charged. This is the policy from the day they open.

The promise

If you're not happy with a payment, for any reason, tell us within 30 days of that payment and we'll refund it in full. That covers a monthly payment, a yearly payment and a renewal.

How to ask

Email support@scriptbyrd.com from the address on your account. You don't need to give a reason.

Paddle, our reseller, sends the money back the way you paid. Allow up to 14 days for it to show.

What happens to your membership

Your membership ends when the refund is made. Your records stay. You can still view, export or delete them.

After 30 days

You can cancel any time and you won't be charged again. After 30 days we don't refund part of a period, except where the law says we must.

Your legal rights

Your rights under the Australian Consumer Law are on top of this promise. If the service has a major problem we can't fix, you're entitled to a refund whenever you paid.

A charge you don't recognise

Payments are taken by Paddle, our reseller, so a charge may show on your statement as PADDLE.NET, not ScriptByrd. If you can't place a charge, email us and we'll find it.

The free month

The free month takes no card, so there is nothing to refund.